Privacy Policy
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
Name and contact details
Addresses
Photographic ID
We collect or use the following information to prevent crime:
Names and contact details
Addresses
Customer records (Photographic ID and invoice receipt)
CCTV recordings (at our store only)
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
Consent
Contract
Our lawful bases for collecting or using personal information to prevent crime are:
Consent
Legitimate interest - Given the value of the watches we buy and sell, we require a copy of your photographic ID when you purchase a watch or sell a watch in order to protect our customers and our business against crime. CCTV is also in operation at our store.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent
Where we get personal information from
People directly
How long we keep information
We will keep names, addresses, contact details and invoice details for our records.
We will keep a copy of your photographic ID for as long as reasonably required before deleting.
Who we share information with
Data processors
Xero - This data processor does the following activities for us: Store the copies of photographic ID which we have taken from customers who have sold a watch to us or purchased a watch from us.
Other organisations
Royal Mail/Courier – In order for us to send watches to you.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
Please contact us to make a data protection rights request.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113